Frequently Asked Questions

How do I book an event?

Jump over to our 'Contact Us' page for a booking form and our contact details! Once you have filled this form, we will confirm that our characters are available on your selected date and time! Once we have  all the details of your party, we will send through a booking contract to confirm and secure your date!


When should I book my party?
 
It is never too early to book your party with us! It is highly recommended that you book your event with us as soon as you have confirmed your date and time, to ensure you can secure the package and character you are after. If you would like a package or character that is not currently listed, please ensure you approach us as soon as possible so that we can make arrangements to suit your request.


How far do you travel? When do travel fees apply?

We travel anywhere and everywhere!

We have a free 30km travel radius for events, however a travel fee will apply for destinations beyond this. We will be able to confirm the travel fee with a party address. Additional charges may apply for events outside of NSW. 



What are your payment methods?

We accept payment via direct bank account transfer and square payments. If you are booking at a public event, we can take payment via our Square terminal with swipe, insert or tap your card options. We can also take payments over the phone with Square, however a 2.2% surcharge applies. We require a 50% non-refundable deposit upon booking to reserve your time and date, and the remaining 50% paid three days prior to the event.


Do you ensure all your performers have Working With Children Checks?

Yes! We understand the importance of safety, and, for this reason, we require all of our entertainers to provide a Working With Children Check. This documentation can be provided upon request.


How many kids can I have at my party?

Each package has specified guest limits which is tailored to the time available with the entertainer and the activities included in the package. Our mermaid parties have a maximum of 20 children for each package to ensure the children's safety in the water and to ensure that every child receives a personal experience with the mermaid. It is important to note that only participating attendees are included in the party guest limit, not your entire guest list. Babies, young children or adults who are not participating in the activities are not included in the guest limit. We only bring the supplies and activities for the number of guest initially provided, therefore it is important to include any children that may want to be included on the day, or guests who have not yet confirmed to ensure no-one misses out on the fun!


Can I have my party outdoors?

Absolutely! However we do ask that you provide an area of shade for our performers, and if the temperature is above 28 degrees, the entertainment will need to be moved to an inside, cool location. 



What do I need to provide?

Depending on the party package, only a large empty table and floor space is required for face-painting, craft activities and games. Our mermaids will require a parking spot out the front of the home or venue, and an accessible pathway from the car to the performance area as they will not be able to walk in their tails and will be wheeled in by our pirates!


When should you arrive?

It is recommended that the entertainer arrives 15 minutes after that party has begun. This avoids children noticing the character leaving a vehicle and ensures all attendees are present for the character's arrival! Pamper party hosts will arrive 10 minutes before the party begins to set-up and begin when the party starts.


What if I have to cancel?

We have a cancellation clause in our booking contracts that states cancellation of the engagement by the client for any reason shall forfeit the deposit. Cancellation of the engagement within 14 days of the date of engagement shall also require the payment of the balance, unless the same package, character and associated services are re-booked by the client for a mutually agreeable date within 30 days of the original event date. Therefore, the non-refundable deposit can be used as a credit for a future event within 30 days, with the same service. This policy ensures the business is not turning down potential events on a weekend that has been previously reserved and cancelled. 


Do you provide a party attendant?

Yes! We never send a character to a party alone. Our themed character attendants will accompany the chosen character at the party, setting up and assisting with activities, photographs and ensuring the chosen character can focus on personal interactions with the children. If multiple characters are selected, they will work together to deliver the same service.


Are you insured?

Yes! Dream & Believe Entertainment have $20, 000, 000 in public liability insurance.


Do I need to supervise the children?

Yes, our cast members are not babysitters or responsible for the attendees at the event, and a responsible adult at the event will be required to supervise the children at all times.